Privacy & Cookies

Summary
Below is a summary of the key points of this privacy notice. This is not intended to replace the full privacy policy and you should read the whole document thoroughly.

We collect information (including sensitive information) to make our website useful to you.
We may share your information with companies we work with. If required by law, we may have to pass on your details. We do all we can to ensure this is done securely and in accordance with the privacy policy.
Our system will store cookies on your computer to remember you. This enables some key functions of this website and helps us to improve the website. You may opt out at any time.
We will never sell your data.

Privacy Policy

Contents

  1. Important information and who we are.
  2. The data we collect about you.
  3. How is your personal data collected?
  4. How we use your personal data.
  5. Disclosures of your personal data.
  6. Data security.
  7. Data retention.
  8. Your legal rights.
  1. Important information and who we are

Purpose of this privacy notice

Inlive Herbal is the trade name of Energy Spa Limited.

This privacy notice aims to give you information on how Energy Spa Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, or purchase a product or service.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

This privacy notice is issued on behalf of Energy Spa Limited so when we mention “Energy Spa”, “we”, “us” or “our” in this privacy notice, we are referring to the company Energy Spa Limited.

By becoming a Energy Spa Limited member and registering with our website for either information, products or services, you are agreeing to share information you have provided to Energy Spa Limited and our partners in order for us to provide services to you. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

  1. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Personal information about who you are, such as your name, address, telephone number, email address and date of birth
Details of when you contact us and when we contact you
For the administration of our services to you it will be necessary to collect and process information which the Data Protection Act defines as “sensitive” either at the point of joining or when a case is raised. In such cases we will always explain what information we require and why it is needed. Such data will always be processed and stored securely.
Information collected using cookies stored on your device(s) about your use of our online websites
You can edit and update your membership information at any time by logging in and updating your details

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us. You will be notified if this is the case.

  1. How is your personal data collected?
    You directly provide Energy Spa Ltd with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.
Subscribe to our service or publications.
Engage with us on social media.
Request marketing to be sent to you.
Enter a competition, promotion or survey; or
Give us some feedback or make a complaint.

Automated technologies or interactions.

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy below for further details.

  1. How we use your personal data

We will only use your personal data when the law allows us to and we will never sell your data to third parties. Energy Spa Limited collects your data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.
Where you have expressly consented to receive communications or where we have lawful right to do so

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Purposes for which we will use your personal data:

  • register you as a new customer
  • process and deliver your order for products or services including: manage payments, fees and charges, or collect money owed to us
  • manage our relationship with you. This will include: notifying you about changes to our terms or privacy policy or asking you to leave a review or take a survey
  • administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
  • deliver relevant website content to you and measure or understand the effectiveness of the marketing we serve to you
  • use data analytics to improve our website, products/services, marketing, customer relationships and experiences
  • make suggestions and recommendations to you about goods or services that may be of interest to you
  • carry out email marketing and send you marketing communications by email. Such communications will include information about the products, services, events, offers and promotions we offer from time to time.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see Cookie Policy below.

  1. Disclosures of your personal data

We sometimes share your personal data with trusted third parties when we are legally permitted to do so, for example, third-party organisations that provide applications/functionality, data processing or IT services, delivery couriers, third-party organisations that assist us with the administration of our promotions, recruitment agencies and related organisations, auditors, lawyers, accountants and other professional advisers, law enforcement or other government and regulatory agencies, credit card and payment providers, third party email marketing specialists, and other third parties to help us personalise our offers to you and to fulfil our obligations to our customers.

Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

When we share personal information with others, we put contractual arrangements and security mechanisms in place to protect the personal information and to comply with our data protection, confidentiality and security standards but we will never sell your data to third parties.

  1. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We secure access to all transactional areas of our websites using ‘https’ technology.

  1. Data retention
    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

  1. Your legal rights
    You have rights under data protection laws in relation to your personal data. If you wish to exercise any of the rights set out below, please contact us at info@inliveherbal.com. If you make a request, we have one month to respond to you. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of your rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

The right to access – You have the right to request Energy Spa Ltd for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Energy Spa Ltd correct any information you believe is inaccurate. You also have the right to request Energy Spa Ltd to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Energy Spa Ltd erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Energy Spa Ltd restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Energy Spa Ltd’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Energy Spa Ltd transfer the data that we have collected to another organization, or directly to you, under certain conditions.

POLICY CHANGES

Energy Spa Limited keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 28th August 2020.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

Contact details

Our full details are:

Full name of legal entity: Energy Spa Limited
Email address: info@inliveherbal.com
Postal address: 170 West End Lane, London NW6 1SD
Telephone number: +44 (0) 2077948876

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

This version was last updated on 28th August 2020.

Cookie Policy

Last Updated 28th August 2020

This Cookie Policy explains how we use “cookies” and similar technologies on the Inlive Herbal website at inliveherbal.com (“Site”), or in our newsletters (“Service”). It is designed to assist you in making informed decisions when using our Service. Please take a moment to read and understand this Cookie Policy. This Cookie Policy should also be read in conjunction with our Privacy Notice and our Terms and Conditions.

Contents

  1. What are cookies or similar technologies?
  2. Which cookies do we use on our Site?
  3. How do I refuse, block or delete cookies?
  4. Does this policy change?
  1. WHAT ARE COOKIES OR SIMILAR TECHNOLOGIES?

Cookies are very small text files or pieces of code, which often include an anonymous unique identifier. When you visit a website, the website will request to store this text file on your device in order to remember information about you, such as your language preference or login information Other information gathered through cookies may include the date and time of visits and how you are using the particular website. A “web beacon” or “pixel tag” or “clear gif” is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use “first party cookies” and “third party cookies” in connection with our Service. First party cookies are cookies placed by us to collect information about you. Third party cookies are cookies placed by third party website operators. Information about you collected by those third party cookies will be shared with the relevant third party. Please refer to the relevant third party website operator’s privacy notice for more details about the information they collect and how they use it.

Our Site may link to third party websites which are not operated by us. Where you follow links from our Site to the website of a third party, that website may place different cookies on your device. You should check the relevant privacy notice and/or cookie notice for more information about how that third party uses cookies.

You should be aware that applications you use to access our Site, such as your website browser, may also place cookies on your device when visiting our Site, or other websites. An example of this would be where you sign in to Google Chrome using a Google Account (see Section 6 below). We do not have control over these third party cookies, so you will need to manage these cookies in the settings of the relevant applications.

For more details on cookies and similar technologies, please visit All About Cookies.

2. WHICH COOKIES DO WE USE ON OUR SITE
We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking on our website.
We use this information to improve our site design, product assortments, customer service, and special promotions. You can disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies.


We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.
We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us.


Like many other websites, this Site may make use of log files. The information inside the log files includes the IP address from which you access the Site, the type of browser and operating system you use to access the Site, the date and time you access the Site, the pages you visit, and the addresses of pages from where you followed a link to the Site. We may use such information to analyse trends, administer the Site, track user’s movement around the Site, and gather demographic information. Such information is not linked to any information that is Personal Information, with the exception of the IP address which might be used to identify spamming attempts.

3. HOW DO I REFUSE, BLOCK OR DELETE COOKIES?

There are various ways that you can manage your cookie preferences, but please be aware that in order to use some parts of our Site you will need to allow certain essential or functional cookies. If you block or subsequently delete those cookies, some aspects of our Site may not work properly and you may not be able to access all or part of our Site.

You can block the use of cookies generally (not just in respect of our Site) by activating the relevant settings in your browser. For more information on cookie management and blocking or deleting cookies for a wide variety of browsers, visit All About Cookies.

Further, if you do not want to be tracked by Google Analytics, you can install the Google Analytics opt-out browser add-on (but this will only work on certain browsers). For further information on Google Analytics and its use of cookies, please consult the Google Analytics cookie policy.

4. DOES THIS POLICY CHANGE?
We keep our privacy notice under regular review. As this information may be updated from time to time, we recommend you check it regularly. This version was last updated on 28th August 2020.

If you have any questions about this cookie notice, please contact us using the details set out below.

Contact details

Our full details are:

Full name of legal entity: Energy Spa Limited
Email address: info@inliveherbal.com
Postal address: 170 West End Lane, London NW6 1SD
Telephone number: +44 (0) 2077948876