We currently ship to UK addresses only. Your order will be delivered by Royal Mail 1st class service. Delivery date should be 1-2 working days after dispatch date, however in certain circumstances your package may arrive late. This includes extreme weather, and possibly mistakes made by postal staff.
When you place an order, we will calculate shipping rate based on the weight and dimension of your item(s). This means the shipping fee may change depending on the item(s) in your shopping basket.
Due to the range and the nature of our product, we cannot guarantee that all items are available at all time. We will get in touch if any of the products you have ordered are not in stock and will recommend an alternative if appropriate. This does not affect your statutory rights.
If you haven’t received your order within ten working days from the date of dispatch, please contact us and we will investigate the non-arrival of an item.
You may cancel any order prior to shipment and we will refund the full cost including shipping. Please email us at firstname.lastname@example.org as soon as possible if you wish to do so.
You may return most new, unopened items within 14 days of receipt for a full refund, provided the product is in the same condition that you receive it and undamaged in any way. Shipping costs are usually non-refundable. However, we’ll also refund the shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item).
After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.
If you believe your package was damaged during shipping, we require that you contact us within 48 hours of delivery and we will work with you to resolve the issue.
Please note that any pre-mixed raw herbs, or any item labelled “Final Sale”, are not eligible for refund.